Frequently Asked Questions
Where is Cat Factory Located?
Cat Factory AU is proudly Australian owned and operated, with our headquarters based in Brisbane, Queensland.
What is your Tofu Litter made from?
Our Tofu Litter Composition is:
- Tofu Litter: 67% (Biodegradable & Flushable)
- Bentonite: 27% (Clump Control)
- Natural Flavour: 2% (Chemical-Free & Smell Good)
- Active Carbon: 2% (Odour Control & Chemical Filtration)
- Deodorising factor: 1% (Odour Control & Elimination of Lingering Smells)
- Litter Mate: 1% (Odour Control & Antibacterial)
Net Weight: 1 Bag is 6L (2.4kg)
Ingredients: Soybean flour, Corn Starch, Guar gum, Sodium Benzoate
What types of Payment Methods do you accept?
We accept a variety of payment options, including major credit cards, PayPal, AfterPay & Shop Pay.
Is Shipping free?
We offer Free Delivery via Courier in NSW, VIC, ACT, QLD & SA Metro Areas in AUSTRALIA with $69 minimum order value.
Other Area (Major & Rural) will be calculated in the payment page.
Our Shipping dates are determined by Metro, Major & Rural postcodes.
We now offer shipping to PO Boxes with Australia Post for an additional fee.
We use Direct Freight & Australia Post.
Where do you ship from?
In Australia, we have warehouses strategically located across the country, primarily in Sydney, Melbourne, and Brisbane.
Your shipping destination will depend on your order and stock availability.We appreciate your understanding as we strive to fulfil your order in the most efficient manner possible.
Besides Australia, please note that depending on availability of stock, your order may be shipped from our warehouse in USA or Asia, from one of our overseas warehouses.
We appreciate your patience and understanding as we work to fulfil your order in the most efficient way possible.
How can I manage my Cat Litter Subscription?
If you have a subscription, log into your account here
You may cancel, reschedule at any time in advance of the subscription date.
Why choose Cat Factory AU's Products?
Our products provide exceptional value and benefits.
Our tofu-based cat litter is designed for easy maintenance, odour control, and a gentle experience for your feline friend.
Our functional pet treats support your feline's health, while being a nice reward for your pet or assisting a fussy eater.
Our cat trees offer a perfect blend of style and functionality, providing endless entertainment and comfort for your cat.
Other cat products are handpicked for their quality and supply.
How long can I expect Cat Factory AU Products to last?
With proper care, our products are built to last.
Our tofu-based cat litter is designed for long lasting use and easy cleaning.
Our cat trees are crafted from high-quality materials for durability.
To ensure longevity, keep our products in appropriate conditions and follow our care guidelines.
If you have any further questions or inquiries, please don't hesitate to contact us. We're here to assist you in providing the best for your furry companions.
Is Wholesale Supply available from Cat Factory AU?
Yes, we do. For our valued B2B partners, if you require wholesale quantities of our premium products, please feel free to reach out to us via email at info@catfactory.com.au.
Whether you need large quantities for retail distribution or for other business purposes, our team is here to assist you every step of the way.
Contact us today, and let's explore how we can collaborate to bring our exceptional products to your customers.